I have emailed them again this evening, insisting that they supply me with a DVD copy of Windows 8 64 bit. UK: In guarantee contact telephone number - 08 Should you have any further questions, please feel free to reply to this e-mail or contact us via the numbers below. With quality and personalized service at an affordable price, Tech Ninjas is the premier Computer Repair company in Peoria Arizona. I hope that this information has been helpful. We Service ALL makes and models of Laptop and Desktop Computers (HP, Compaq, Dell, Toshiba, Lenovo, Sony Vaio, Fujitsu, Acer, Gateway, IBM, eMachines, MSI, and Asus). Please be informed that we are currently working on it and we have escalated it to the higher management.

Please be advised that this issue is currently under investigation and this issue happened with many customers it is not an individual case, we are still investigating and we cannot give an estimated time on when it will be resolved. Thank you for your kind reply, we apologize sincerely for any inconvenience and delay. I have been chasing them continually since then you may be interested in their latest reply, dated 10 Apr:

How do I create a recovery disk from another computer How to restore my sony vaio windows 8. Windows 8 install on replacement SSD for laptop: My toshiba L550 laptop caught a virus and my windows crashed. This seems logical, as the purpose of the software is presumably just to copy Win 8 / VAIO repair stuff and the contents of the HDD recovery partition to bootable recovery media - so it is likely to be generic in nature. Well, it was for the 10 or so models that I checked. I have the same problem with my Vaio In One, which I first reported to Sony Customer Support on 1 March 2013. how to i get the product key to do a recovery (repair). Its called VAIO Care Recovery Updater and the filename is EP0000307234.zip.

Create sony vaio recovery disk